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"I've been bothering you a bit lately with support requests and I really don't like doing so. Having to give my own customers support I know how time consuming, and sometimes painful, it can be. It takes a particular type of disposition which not everyone is blessed with. You have given us prompt (in fact I'd go so far to say outstanding) support so far and that makes all the difference.
Thanks again."
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| Murray |
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Ticket Number :
BLT-36240-865 |
Rating :
10 |
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| datatools.net |
| 26 January 2005, Wednesday |
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| "Your customer service is excellent, and your reps are courteous even when the problem was my ignorance and they spend their time running down a problem that I had created"
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| Larry Spalding |
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Ticket Number :
PUW-46424-680 |
Rating :
10 |
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| craigcolorado.us |
| 25 January 2005, Tuesday |
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| "Please take a look at your installing scripts, it seems that when I de install a script (like nuke) that wrong databases are dropped or databases seem nested in each other. I am also looking for a decent php-script for an online catalogue system for displaying items without a shopping basket.. ;-)"
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| Commendable Staff : |
| Glenn E. , Tasha D. ; and all you people at flexihostings who I forgot, really great service, thx! |
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| Rob van Zoest |
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Ticket Number :
HLV-62434-420 |
Rating :
10 |
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| wolfensden.com |
| 15 January 2005, Saturday |
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| Our response : |
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| "Hi Rob! We have reported this bug to the developer and we will work with them to rectify this.
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| flexihostings.net |
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| "Reply with more detailed information. The last few questions have not been answered satisfactorily by (name ommited), although he has been prompt in responding. But (name ommited) has been polite and well mannered."
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| Commendable Staff : |
| Natasha. She has always satisfied my queries completely, politely and promptly. |
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| Jaime |
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Ticket Number :
DKU-49929-865 |
Rating :
7 |
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| boxerdownunder.com |
| 12 January 2005, Wednesday |
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| Our response : |
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| "Your report has been brought up in our meeting and we will endeavour to ensure quality response at all time.
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| flexihostings.net |
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| "Albert G. provided me with outstanding support tonight (6/10/05) by retreiving a vital file for me from an old backup. He saved me a ton of work by sending me the file within 10 minutes of my initial support request. Excellent service!"
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| Murray |
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Ticket Number :
BTW-66653-177 |
Rating :
10 |
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| datatools.net |
| 6 January 2005, Thursday |
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| "Seriously, every dealing I have had has been met with both promptness and profesionalism. Well done."
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| Drew |
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Ticket Number :
FPX-98380-490 |
Rating :
10 |
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| 5 January 2005, Wednesday |
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| "I've had nothing but great support from the people at Flexihostings right from my first experience a couple years ago until now. I can't see any reason why I would want to take my business anywhere else. Keep up the good work!"
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| Ralph |
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Ticket Number :
ABL-65353-572 |
Rating :
10 |
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| friendshiphosting.com |
| 3 January 2005, Monday |
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| "Prompt responses and superlative services as per usual. I've had nothing but good experience for nearly two years. Kudos, Flexihostings and Thanks again!"
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| Commendable Staff : |
| Ashley and every single support personnel I've dealt with |
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| qian |
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Ticket Number :
EMP-61114-710 |
Rating :
10 |
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| psychronos.com |
| 2 January 2005, Sunday |
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| "This SMTP/POP problem has happened 3 times in the last week. You do manage to sort it out very quickly which I am grateful for, but I would appreciate it if you could perhaps keep a check on the mail servers and try and stop this happening so frequently as I have always found Flexihostings to be very stable. :)"
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| Suzi |
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Ticket Number :
HRX-90814-662 |
Rating :
10 |
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| mansunite.com |
| 29 December 2004, Wednesday |
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| Our response : |
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| "Thank you for your report. We found a malicious user spamming the server. This overused the server resources and caused the SMTP server to overload. The user has been properly dealt with. We are sorry for the inconvenient caused!
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| flexihostings.net |
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| "I would like to see more announcements about server outages reboots, security flaws where you may have disabled part of a program until it is patched.Things like that would be nice. Even announcements that you aare aware of and are doing something about it. Something on the control Panel would be nice or an alerts page that is actually updated when you log in to the helpdesk system."
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| Commendable Staff : |
| Every employee I have dealt with has been helpful, knowledgeable and quick to repond. All of them deserve recognition for a great service. |
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| Andrew Bradbury |
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Ticket Number :
CSW-98007-752 |
Rating :
9 |
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| online-guild.com |
| 23 December 2004, Thursday |
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| Our response : |
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| "Thanks for your feedback. We are working on this matter as we speak now. We are compiling an updated list of customer email per server basis. This list will be used to notify you in the event of schedule outage, server maintaince, security updates and software updates. A new General News and Emergency News page will launched soon as well as customer can opt to receive certain updates via SMS. Your patience and feedback is very much appreciated while we work on this matter.
" |
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| flexihostings.net |
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| "I have always had the best service from people at Flexihosting over the past couple of years. They are already ready to assist in whatever I need to have done. Your service is outstanding"
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| Ralph |
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Ticket Number :
ABL-65353-572 |
Rating :
10 |
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| friendshiphosting.com |
| 22 December 2004, Wednesday |
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| "You guys must be getting sick of me. Again what a great service your staff provide. Thanks to Tasha D for her prompt help and solution to my problem"
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| Matt |
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Ticket Number :
UVY-89023-210 |
Rating :
10 |
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| itglowz.com |
| 22 December 2004, Wednesday |
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| "Quick response and quick solution"
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| Commendable Staff : |
| Ashley on a previous ticket but this ticket the person was anonymous |
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| Matthew Dulak |
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Ticket Number :
AMV-40040-785 |
Rating :
10 |
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| vickrawlers.com |
| 10 December 2004, Friday |
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| "Flexhihostings support is great! I have nothing to suggest about Flexihostings."
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| Roman Birg |
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Ticket Number :
NSY-12831-143 |
Rating :
10 |
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| xromanx.uni.cc |
| 3 December 2004, Friday |
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"Service was great, very quick and helpful support.
But just on the side: I might take this opportunity to mention a spelling mistake on this form (feedback form). The label to this text box I am typing in now has "Flexihositngs" rather than Flexihostings."
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| Commendable Staff : |
| Tasha D. (has resolved a few of my trouble tickets always promptly, in a friendly, professional and effective manner) |
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| Luis |
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Ticket Number :
IMX-94453-513 |
Rating :
10 |
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| allterrain4x4.com.au |
| 2 December 2004, Thursday |
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| Our response : |
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| "Thank you pointing out the typing mistakes. It has been fixed!
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| flexihostings.net |
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| "The support team you have put together at Flexihostings is among the best I have ever encountered. As an IT Manager for a large non-profit in the USA as well as president of a small for profit company I deal with a plethora of companies both large and small including such names as Dell (Commercial Support Team) Compaq/HP, Cisco etc... and the support I get from you guys is TOP NOTCH! Thanks for making my life easier. One small request (Please open up a 24/7 1-800 line for support. I would be happy to pay extra each month for the option of being able to call in problems during crisis times)."
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| Jeff Reach |
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Ticket Number :
BLN-51087-172 |
Rating :
10 |
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| www.meishinkan.org |
| 15 November 2004, Monday |
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